Your computer, watched over by a real person right here in South Bend.

Windows' built-in antivirus is decent software, but it only reacts. Our plan adds a real local person watching your computer's health — including a hard drive starting to fail, which the free tool won't warn you about — and someone who actually picks up the phone when a popup scares you.

Yes, and you stay in control. The very first time, you start the connection yourself with Windows' own Quick Assist and watch every step. Once you're on the plan, when you call us we can jump on securely with nothing for you to download or set up — and we only ever connect when you ask us to. We never ask for passwords or banking. The day-to-day monitoring is one-way, like a smoke detector that pings the shop: it doesn't open your files, read your email, or watch your screen.

Yes. It's handled the same secure way as any card purchase at our counter. It goes securely on file and nothing is billed until your free 30 days end. That card is the only payment info we ever need; we never ask for your bank login or passwords.

So your plan continues seamlessly after the free 30 days — nothing is charged until then, and you can cancel anytime before the first bill, no runaround. It's 30 days free, then $9.99 a month.

Yes — $99/year for the Care Plan or $249.90/year for Care Plan Complete, and both work out to two months free compared to paying monthly. One honest note: annual is billed up front, with the two free months already in the price; the free first month is for monthly plans.

No — the plan covers the always-on antivirus, the health monitoring, and your monthly health report. When you want us to jump on and actually fix something remotely, members get 25% off the hourly rate, applied automatically, with nothing to download or set up when you call. And when you drop a computer off at the shop, members get priority bench service: your repair jumps the line, and the priority fee everyone else pays is included.

No — that's exactly what household pricing is for. Your first computer is $9.99 a month, and every additional computer in the house is just $5 a month, applied automatically. Three computers, all watched, all protected: $19.99 a month total. Running a business? Ask about the Business Membership — $19.99 per computer or phone line, everything on one bill.

Just call or text. We stop the billing that day — no runaround, no fee — and our monitoring comes off your computer, so our access ends with your plan.

Never. We don't cold-call. If you get a call like that claiming to be us, hang up — it's a scam. You're the one who calls us.

That's completely fine. It's one call, nothing to download, and we won't talk down to you. Prefer in person? Bring it to the shop on Arnold St and we'll set it up at the counter while you watch.