South Bend & Michiana · Care Plan members save 25%
Can’t come in? We can connect remotely.
Plenty of computer problems never need a trip to the shop — call us, and it's fixed while you watch from your own chair.
You call
Tell us what's going on. Quick questions we can often answer on the spot for nothing.
You connect us
You start Windows' own Quick Assist. Nothing to download, and you watch every step on your own screen.
Fixed while you watch
Viruses cleaned, slowdowns sorted, email working. End the connection anytime, and we never ask for passwords or banking.
What we can usually do remotely
- Slow computers, pop-ups, and junk cleanup
- Virus and malware removal
- Email and Wi-Fi setup
- Software installs, updates, and settings
- Walking you through a fix step by step
★★★★★ 5.0 on Google · Featured on ABC57 News · Locally owned · Walk-ins welcome
When you’ll need to come in
Some things need hands on the device.
We’ll always be straight about which is which.
Remote help is great for software, but anything physical needs the device in front of us. We can’t fix these over a connection:
- Cracked screens, batteries, and charging ports
- A computer that won’t turn on at all
- Hardware swaps like SSDs and memory
- Data recovery from a failed drive
If it turns out to be one of these, just bring it in — walk-ins are welcome Mon–Fri, 9:00–5:30.
Common questions
Remote support questions
Is it safe to let you connect to my computer?
Yes, and you stay in control the whole time. Any connection uses Windows’ own built-in Quick Assist — there’s nothing to download. You start it, you watch every step on your own screen, and you can end it anytime. We never ask for passwords or banking information.
How much does remote support cost?
Remote support bills by the hour, and Computer Care Plan members get 25% off, applied automatically when you call from the number on your plan. You’ll have the exact rate before we start — it’s also right in the booking flow, along with the priority and rush options (front of the day’s queue, or we connect as soon as a tech is free). Quick questions we can often answer on the spot for nothing.
What if you can’t fix it remotely?
Some problems are physical — a cracked screen, a dead battery, a drive that’s failing — and those need hands on the device. If we get connected and find it’s one of those, we’ll tell you straight, and you can bring it into the shop. You won’t pay for a remote fix that couldn’t happen.
I’m not very techy — is this going to be complicated?
Not at all. We’ll stay on the phone and walk you through opening Quick Assist one step at a time — it’s a couple of clicks. If you’d rather not do it over the phone, you’re always welcome to just bring the computer in instead.
Give us a call — we’ll connect and take a look.
We don’t price repairs over the phone. We look first, so the number’s real. The $60 to look comes right off your repair, and walk-ins are always welcome. Look for the blue door with the stairs on the left side of the parking lot, and knock if it’s locked, we’re here.